Reviews
State Farm® Agent Wayne Cottrell
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Nick Petruzzi
November 1, 2026
"Kristy has been amazing and we’ve been clients of hers for over 10 years now. She has ALWAYS gone above and beyond for us, as I am sure she does for all of her clients, and always treats me like a member of her own family. We need more agents like Kristy, and Wayne is so lucky to have her on his team."
Bella Aikens
November 1, 2026
"Kristy Strickland helped me find the best options for whole life insurance! I highly recommend!"
Hope Last
October 31, 2026
"Kristy Strickland has been the best!!! She’s helped me with anything I’ve asked for help on and been on point with getting me the best quotes. Highly recommend"
Doris Coats
October 31, 2026
"Kristy has helped my family with many of their insurance needs for a few years. She is always ready and willing to help us when we need her. I would recommend her and Wayne’s office to anyone looking to make changes in their insurance coverage."
Brandon Maddin
October 27, 2026
"Joy was excellent to work with, super informative and fast response! Would recommend to anyone looking for help with insurance."
"Brandon, we appreciate you recommending our team! It is great to know Joy made your experience smooth with her knowledge and prompt communication."
Anita M. Hackett
October 14, 2026
"Andrew was extremely helpful and saved me some money twice. Great place to carry my insurance needs."
"Anita, it is wonderful to know Andrew has helped you find savings on more than one occasion. Thank you for your kind words and continued trust in our agency!"
Morgan Truncale
October 13, 2026
"Lisa was exceptionally helpful! She could have just answered my question, but she went above and beyond to help me. I would recommend their office to anyone that wants to feel like a family member is here to help, not just an employee."
"Morgan, it means a lot to know Lisa made you feel so well cared for and took the extra time to help beyond your original question. Thank you for your kind words and for recommending our office to others!"
Nancy Lester
October 7, 2026
"I have been a customer of this Agency for years.. too many to count. Wayne and everyone in his office are incredible, knowledgeable, professional, and personable agents. I always have a good experience with them by phone or in person. I would recommend this Agency for any type of insurance needs you have."
"Nancy, it means a lot to know that we have earned your trust over the years. We appreciate you recognizing our team for the knowledge, professionalism, and personal service you have received. We are grateful for your continued support and your recommendation."
Shana Fields
October 1, 2026
"Kristin was very helpful and provided me with great customer service."
"It is great to know Kristin was able to provide such helpful service, Shana. We appreciate you taking the time to recognize her customer care."
Samurai_Snipes3 YT
October 1, 2026
"⭐⭐⭐⭐⭐ Google Review
I honestly can’t say enough good things about my experience with Kristin and the team at State Farm.
I recently needed to get insurance for my new vehicle, and Kristin made what could have been a stressful process incredibly easy. From the moment I reached out, she was friendly, patient, professional, and genuinely helpful. She took the time to answer my questions, worked with me over the phone, and somehow managed to get my quote and policy taken care of in less than 15 minutes over the phone. Plus from start to finish to and from a physical location it was all less than a few hours. That level of responsiveness and dedication really stood out to me.
What impressed me even more was that the service didn’t stop there. When I needed a physical copy of my insurance, Joy was also incredibly helpful and made sure I was taken care of at the in person location. It was refreshing to interact with people who genuinely seemed to care about helping me rather than making me feel like I was just another number.
Kristin even followed up afterward, and I could tell that providing great service was important to her. I told her I would leave her one of the best reviews she had ever received, and I meant it.
Kristin, Joy, and the State Farm team—thank you sincerely for making this process so quick, easy, and pleasant. Your professionalism, kindness, and willingness to go the extra mile did not go unnoticed. I truly appreciate everything you did to get me properly insured and on the road all within the same day.
If you’re looking for an insurance agent who will actually listen, communicate, and take care of you, I highly recommend reaching out to Kristin.
Thank you again, Kristin and Joy! You both were wonderful. ❤️"
"We are so glad Kristin and Joy made the process easy from start to finish. We appreciate your detailed feedback and recommendation, and it means a lot to know their responsiveness and personal attention made such a positive impression."
Whitney Gill
September 24, 2026
"Katy @ SF was absolutely wonderful! She was so helpful, friendly, and made the process so much easier for me. I truly appreciate her taking the time to assist me and making sure I felt taken care of. Thank you, Katy, for your great customer service and kindness! I would definitely recommend her. 💛"
"We are glad Katy made the process easier for you, Whitney. Her friendly, helpful approach and the time she took to make sure you felt supported mean a lot to our team, and we appreciate your recommendation."
Asher Abanto
September 23, 2026
"Great customer service from Mary! Really help me a lot and make me understand everything I did not know about my policy!"
"We appreciate you sharing your experience, Asher. We are glad Mary took the time to explain your policy clearly and provide the guidance you needed."
Wadie Matta
September 11, 2026
"The process with State Farm was smooth, Mary helped get what I needed"
"Wadie, we are glad Mary was able to make the process smooth and help you get what you needed. It is great to know that you felt well taken care of throughout the experience."
Ron Brooks
September 11, 2026
"State Farm is alright with me. Very helpful and considerate to all situations."
"Ron, we are glad our team has been helpful and considerate when addressing your insurance needs. Your kind words about the service are greatly appreciated."
Juanita Solomon
September 9, 2026
"It was such a nice experience getting help with home insurance with Katy!!! She really helped me find the best affordable insurance!"
"Juanita, it is wonderful to hear that Katy made your home insurance experience such a positive one. We appreciate you recognizing her helpful guidance and the care she put into finding an option that worked well for you."
Gracie adams
August 29, 2026
"We love working with Marianna!! She is so helpful and always there whenever we need something done with our insurance. Very highly recommend"
"Gracie, it means a lot to hear that Marianna has consistently been there to provide dependable support when you need assistance. We appreciate your kind words and recommendation of her service."
Erica Martinez
August 28, 2026
"I had a great experience when I went in to make changes to my insurance documents. Kristy was available and ready to assist me right away. There was absolutely no wait time, and the entire process was quick and easy. The staff was super helpful, friendly, and welcoming. I truly appreciate the excellent customer service and would definitely recommend them!"
"Erica, we appreciate you sharing your 5-star review. It is wonderful to know that Kristy and the team were ready to assist promptly and made updating your insurance documents a smooth experience. Thank you for your recommendation."
Esteban S
August 21, 2026
"Katy was wonderful to work with. She was kind, professional, and very helpful with all my insurance needs. Highly recommend!"
"Katy will be pleased to hear your kind words, Esteban. We appreciate you recognizing her professionalism and helpful approach, and we are grateful for your recommendation."
Arielle Ali
August 21, 2026
"Kristin was a pleasure to work with."
"We appreciate you taking the time to share this, Arielle. It is great to know that Kristin made your experience a pleasant one."
Cyn Salgado
August 21, 2026
"Moving is never easy, but Katy made the insurance process incredibly smooth and stress-free! She was very quick to respond, knowledgeable, patient, and extremely helpful throughout the entire process. She answered all of our questions and made sure we understood everything along the way. We truly appreciate her professionalism and of course her excellent customer service. She went the extra mile! I highly recommend Katy and this State Farm Agency!"
"Cyn, we appreciate your thoughtful review and recommendation. It is wonderful to know that Katy provided patient, knowledgeable guidance and helped make the insurance side of your move feel much more manageable. We are delighted to have you with us."
Toni Lippman
August 18, 2026
"Joy has been so helpful my family’s life insurance policies lately. We love working with her for all of our insurance needs!"
"Thank you, Toni, for your 5-star review! We are grateful that Joy has been such a helpful resource for your family’s life insurance needs. It is wonderful to know that you continue to enjoy working with her for all of your insurance needs."
Greg Egan
August 7, 2026
"I have been with Wayne and his staff for many years. They have always been very responsive and are my trusted insurance folks."
"Thank you, Greg, for your 5-star review! We appreciate your continued trust and are grateful to hear that Wayne and the team have consistently provided responsive and dependable service. We value your long-standing relationship and the opportunity to assist with your insurance needs."
Nicole Vacca
July 31, 2026
"Mary Gilbert is amazing! She explains everything so that you understand what type of policy you are receiving and works with you to ensure you're covered correctly and safely. She goes out of her way to respond quickly to your questions (and I had very many questions) and I really appreciate that! State Farm is better then Farm Bureau every could hope for! Thanks again Mary SOOO MUCH!"
"Thank you, Nicole, for your 5-star review! Mary is dedicated to making sure every customer understands their coverage details and feels secure, and our team appreciates you highlighting her prompt communication and helpful guidance."
dael pytt
July 24, 2026
"Olivia was very helpful in setting up my payment plan."
"Thank you, Dael, for your 5-star review! Our team is happy to hear that Olivia provided such helpful assistance with your payment plan. Thank you for choosing our team for your insurance needs."
Andrew Winslett
July 21, 2026
"We helpful, sincere, and succinct."
"Thank you, Andrew, for your 5-star review! Our team is delighted that your experience was so straightforward and helpful, and we appreciate you taking the time to share your kind feedback. "